Mandarin English Customer Service

Responsibilities: - Handle customer inquiries via phone, email, live chat, and other communication channels. - Provide accurate and timely information to customers. - Resolve customer issues professionally and escalate complex cases when necessary. - Maintain accurate records of customer interactions in the system. - Follow company policies and service standards to ensure customer satisfaction. - Work closely with internal departments to resolve customer concerns. - Perform follow-up and other customer support-related administrative tasks when required. Requirements: - Minimum SPM, UEC, Diploma, or equivalent qualification. - Able to communicate fluently in Mandarin and English (spoken and written). - Fresh graduates are encouraged to apply. - Customer service experience is an added advantage but not required. - Good communication and interpersonal skills. - Positive attitude, responsible, and willing to learn. - Able to work in a fast-paced environment. - Basic computer skills and familiarity with Microsoft Office are preferred. - Willing to work on rotational shifts, including weekends and public holidays (if applicable).