F&B Outlet Supervisor
Job Summary
As a Dessert Outlet Supervisor, you will lead daily operations at our KSL Mall Bukit Tinggi location to ensure a high-quality guest experience. You will be responsible for guiding the team, maintaining operational standards, and managing sales reporting. This role offers an opportunity to develop leadership skills in a fast-paced F&B environment.
Responsibilities
- Lead daily opening and closing procedures
- Monitor dessert quality and portion control
- Manage inventory and ingredient levels
- Supervise, train, and motivate team members
- Handle POS operations and daily sales reporting
- Drive team upselling and customer engagement
Required Skills
- 1-2 years F&B experience
- Supervisory or leadership background
- Proficiency with digital POS systems
- Cash handling expertise
- Strong communication and customer service
- Multitasking and problem-solving
Job Details
Responsibilities:
Daily Operations & Quality
- Lead opening and closing procedures at our KSL Mall Bukit Tinggi Klang outlet to maintain a clean, safe, and welcoming space.
- Monitor dessert preparation and portion control to ensure every guest enjoys a consistent, high-quality experience.
- Track inventory levels of fresh ingredients so that we never run out of our crowd-pleasing items.
Team Leadership & Sales Support
- Supervise and train team members using our easy-to-follow SOPs, helping them gain confidence and succeed quickly.
- Manage POS cashiering and daily sales reporting to keep our financial records smooth and accurate.
- Engage warmly with guests and encourage team upselling to boost outlet sales and build customer loyalty.
Requirements:
Qualifications & Experience
- Malaysian citizen, as this role is based permanently at our KSL Mall Bukit Tinggi Klang outlet.
- At least 1-2 years of experience in the F&B industry, especially in a busy cafe, bubble tea, or dessert shop.
- Prior experience as a supervisor or team leader to help you lead with confidence.
- Comfortable working flexible shifts, weekends, and public holidays during peak operating hours.
Hard Skills & Knowledge
- Practical experience with digital POS systems and accurate cash handling procedures.
- Strong multitasking skills to effortlessly manage busy shift periods.
Soft Skills & Qualities
- Strong communication and customer service skills to keep both guests and staff happy.
- A positive leadership spirit with a highly responsible, honest, and disciplined work ethic.
- Calm under pressure and fully capable of thriving in a fast-paced environment.