Sales Administrator Support
Job Summary
The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.
Responsibilities
- Prepare and follow up on quotations, sales orders, and invoices.
- Process customer orders and coordinate delivery arrangements.
- Handle customer enquiries and resolve complaints.
- Maintain customer information and sales records in ERP/CRM.
Required Skills
- Diploma or Bachelor's Degree in Business Administration or related field.
- Minimum 2 years of experience in sales administration or support.
- Proficient in Microsoft Office.
- Strong organizational and communication skills.
Job Details
Key Responsibilities:
- Prepare and follow up on quotations, sales orders, and invoices.
- Process customer orders accurately and ensure timely delivery.
- Maintain and update customer information and sales records in the company's ERP/CRM system.
- Prepare sales reports, forecasts, and other administrative documents.
- Assist the sales team with tender submissions and project documentation where required.
- Respond promptly to customer enquiries regarding products, pricing, availability, and delivery schedules.
- Coordinate with customers on order confirmations, delivery arrangements, and after-sales support.
- Handle customer complaints and coordinate with relevant departments for resolution.
- Liaise with warehouse and logistics teams to ensure timely order fulfillment.
- Coordinate with suppliers regarding product availability, lead times, and special orders.
- Monitor inventory availability and communicate stock status to the sales team.
- Support project coordination for residential and commercial interior fit-out projects.
- Ensure all sales documentation is complete, accurate, and properly filed.
- Monitor outstanding quotations and assist the sales team with follow-ups.
- Prepare monthly sales reports and performance summaries.
- Maintain organized filing systems for contracts, purchase orders, and customer correspondence.
- Schedule meetings and appointments for the sales team and assist with exhibitions, product launches, and marketing events.
Qualifications & Skills:
- Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
- Minimum 2 years of experience in sales administration, customer service, or sales support.
- Experience in building materials, interior design, construction, or related industries is an advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities; high level of accuracy and attention to detail.
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Ability to multitask, prioritize effectively, and work independently or as part of a team.
- Customer-focused with strong problem-solving skills.
- Knowledge of interior decorative materials (wall panels, laminates, decorative boards, ceiling systems, acoustic panels, flooring) is preferred.
- Familiarity with project quotations, specifications, and construction documentation.