Customer Service Executive
Job Summary
You will be responsible for handling inbound customer enquiries, complaints, and feedback while providing accurate information. The role aims to exceed customer expectations through high-quality service. Full training is provided, and the position is open to fresh graduates.
Responsibilities
- Manage inbound customer calls
- Handle inquiries, complaints, and feedback
- Ensure accurate information delivery
Required Skills
- Fluent in Mandarin and English
- Customer service orientation
- Cantonese language proficiency (Optional)
Job Details
Job Responsibilities:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Exceeding customer expectation in terms of customer service & accurate information.
Requirements:
- Able to communicate in Mandarin and English.
- Proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Ability to read and write Cantonese will be a plus.
- SPM leavers and fresh graduate who are interested are also encouraged to apply – Full Training Provided.
Benefits:
- High Basic Salary + Allowances (KPI)
- EPF/SOCSO
- Annual & Medical Leave
- Fun and excited working environment
- Quarterly staff recognition and appreciation
- Office located nearby shopping malls and housing area - easy access from public transport
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.