Partner Relations Manager

Main Duties & Responsibilities: - Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement. - Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value. - Gather feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly. - Conducts regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling, or customisation of products/services. - Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners. - Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement. - Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators. - Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Company’s services effectively. - Cultivates and maintains excellent working relationships with other departments, including Dealing, Back Office and Compliance. Job Requirements and Competencies: - BSc Degree in a Business-related field. - At least 2 years of experience in business development roles. - Fluent speaker with excellent oral and written skills in Mandarin, Bahasa Malaysia & English to effectively communicate with our diverse client base and stakeholders. - Experience within the financial services industry is considered an advantage. - Excellent organisational and analytical skills. - Confident, persuasive and ambitious. - Strong interpersonal and communication skills. - Ability to work autonomously and under pressure, while maintaining effective communication with team the members. - Dynamic, innovative and target-oriented. - Computer literate. Benefits: - Competitive Salary Package: Be remunerated with an attractive basic salary corresponds with your experiences. - Commission-based Structure: Get the chance to earn more when you achieve more to boost your overall compensation. - Training and Learning Opportunities: Build and polish your skills on personal and professional levels while being guided by experienced colleagues. - Dynamic Team: Dive into a dynamic work culture with a supportive crew of colleagues. - Convenient Mode of Working (Hybrid): Balanced arrangement of working in the office and at the comfort of your own home. - Medical Benefit: Focus on your career while ensured that your health is being taken care of. - Company Activities: To socialize and strengthen the bond between you and the team members. - Long-term Benefits: As you continue working in the company, the better benefits await you.