eCommerce Operation Intern
Job Summary
Yuzu Marketing is seeking a motivated eCommerce Operation Intern to assist with daily online store tasks. The intern will manage customer inquiries, order processing, and platform maintenance to ensure smooth operations. Additionally, the role involves supporting marketing campaigns and data entry to enhance overall customer engagement.
Responsibilities
- Manage daily customer inquiries
- Process sales, orders, and payments
- Maintain and update eCommerce platforms
- Support marketing campaigns and events
- Perform data entry and documentation
Required Skills
- Proficiency in Microsoft Excel/Google Sheets
- Strong communication skills
- Familiarity with online shopping platforms
- Ability to work independently
- Interest in digital marketing
Job Details
Responsibilities:
- Handling daily customer inquiries via online platforms.
- Supporting daily sales, orders, and payment coordination.
- Assisting in managing eCommerce platforms (updating listings, stock status, pricing).
- Uploading product photos and writing/editing product descriptions.
- Supporting marketing campaigns, promotions, and company events.
- Tracking and reporting customer engagement and campaign performance.
- Helping maintain proper documentation and data entry tasks.
- Gaining product knowledge—especially in liquor-related products—to improve customer service.
Requirements:
- Diploma or Degree in Business, Marketing, Mass Comm, eCommerce, or related field.
- Interest in eCommerce, customer service, or digital marketing.
- Good communication skills (English/Malay, Chinese is a plus).
- Familiar with online shopping platforms.
- Basic knowledge of Microsoft Excel / Google Sheets.
- Responsible, fast learner, and able to work independently.
- Internship placement must be recognized by your university/college (if applicable).