Event Account Manager

Responsibilities: Client Management & Strategic Servicing - Act as the key point of contact for clients throughout the planning, creative, and execution process. - Understand client goals, translate them into actionable event briefs, and provide guidance throughout the project lifecycle. - Present, refine, and follow up on creative proposals based on client feedback while maintaining strong client relationships. - Handle post-event follow-ups and maintain ongoing rapport with key clients. Event Project Leadership - Lead and work closely with the operations team to manage end-to-end execution of events, including corporate events, conferences, seminars, activations, exhibitions, fairs, forums, brand launches, and other event-related projects. - Oversee production timelines, budgets, deliverables, documentation, and team coordination to ensure smooth project delivery. - Support and guide the development of creative decks, pitches, proposals, event flows, and project planning materials. - Troubleshoot on-site issues and ensure smooth event operations during setup, rehearsals, event day, and teardown. Event Operations & Coordination - Support all event-related requirements, including logistics, registration systems/EventQR, exhibitor coordination, vendor liaison, floor management, manpower planning, permits, and on-ground arrangements. - Coordinate with vendors, venues, suppliers, government bodies, non-government bodies, and other stakeholders where required. - Work closely with the event operations team, who will handle vendor sourcing such as AV, lighting, décor, fabrication, printing, and other production needs. - Ensure each event is executed professionally, smoothly, and in line with the agreed requirements. Internal Coordination - Work closely with internal teams including designers, 3D visualisers, video/content producers, and project teams to align deliverables with the creative direction. - Maintain proper documentation for each project and ensure all timelines, updates, and requirements are clearly communicated. - Work on other event-related, activation-related, or agency projects as required. Job Requirements: - 2-4+ years of experience in event/project management, agency work, or client servicing. - Strong attention to detail and ability to multi-task under pressure. - Excellent interpersonal and communication skills (written & spoken). - Decision-making and problem-solving skills are a must, especially in fast-turnaround situations. - Ability to continuously bring fresh, innovative ideas to elevate event experiences. - Skilled in Google Suite (Slides, Sheets, Docs) and Microsoft Office. - Must be passionate about creating memorable and engaging event experiences. - Able to travel and work outside regular hours based on event schedules (evenings/weekends). - Possess own transport and physical stamina for on-site coordination. - Languages: Proficient in English, Bahasa Malaysia & Mandarin (for liaison purposes). - Willing to work under pressure, accept new challenges, and adapt quickly. - Bonus Skills: Exposure to brand campaigns, digital content development, or media strategy. Experience in conceptual or creative direction (a big plus).