Customer Service Executive
Job Summary
We are looking for a Customer Service Executive who is able to handle customer enquiries professionally through various communication channels. The ideal candidate should be fluent in Mandarin to interact with our Mandarin-speaking customers effectively. You will be responsible for assisting the sales team and ensuring high levels of customer satisfaction.
Responsibilities
- Assist Sales Manager with operations and documentation
- Manage customer inquiries via multiple channels
- Coordinate with internal departments for service delivery
- Maintain accurate customer database records
Required Skills
- Fluent in Mandarin, English, and Bahasa Malaysia
- Proficient in Microsoft Office
- Sales support or coordination experience
- Strong communication and organizational skills
Job Details
Job Description:
- Assist Sales Manager in daily sales operations and documentation
- Handle customer inquiries via phone, email, or walk-ins professionally and efficiently
- Follow up with clients on orders, payments, and feedback
- Coordinate with internal departments to ensure timely delivery and service
- Maintain and update customer database
- Answer calls/emails related to sales inquiries
- Support in organizing sales campaigns, meetings, or events
Requirements:
- Minimum SPM or Diploma in Business Administration, Marketing, or related field
- 1–2 years working experience in sales support or coordination is an advantage
- Good communication skills in Bahasa Malaysia, English, and Mandarin to effectively communicate with Mandarin-speaking clients
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Proficiency in reading and writing Mandarin, as we work with more China-based contractors