Digitalization Internship
Job Summary
Verdant Solar is looking for interns to support operational digitalization through ticket management, process documentation, and automation tasks. You will be responsible for streamlining workflows, documenting SOPs, and identifying process improvement opportunities. The role offers hands-on experience in a collaborative environment with potential for a full-time transition.
Responsibilities
- Manage and triage internal support tickets
- Draft and update SOPs and workflow documentation
- Assist in creating and testing automation flows
- Conduct research to identify process improvement opportunities
Required Skills
- Currently pursuing Bachelor's in CS or Information Systems
- Strong analytical and problem-solving skills
- Ability to work independently
- Proactive in identifying process gaps
Job Details
Responsibilities:
Ticket Management:
- Support internal teams by triaging and updating tickets (bugs, automation requests, process changes).
- Assist in simple issue investigation or execution of low-complexity requests.
- Monitor task progress and help ensure timely closure based on SLA.
Process Documentation:
- Draft, update, and format SOPs and workflow documents.
- Assist in converting knowledge into clear documentation for internal use and onboarding.
- Assist in internal review cycles to improve clarity and accuracy.
Automation Support:
- Assist in creating and testing basic automation flows.
- Document manual processes and identify automation opportunities.
- Log outcomes such as time saved or error reduction for team improvement.
Process Research & Improvement:
- Conduct basic research on tools, benchmarks, and best practices.
- Help analyze process bottlenecks and propose small improvements.
- Track and present small insights in weekly team updates.
Team Collaboration:
- Attend team huddles, take initiative on assigned tasks, and escalate when necessary.
- Deliver simple weekly updates and reflect on learnings or process challenges.
Requirements:
- Bachelor’s Degree pursuing Computer Science, Information System or any equivalent study.
- Strong analytical and problem-solving skills; able to identify root causes, plan actionable steps, and handle ambiguity with structured reasoning.
- Curious and proactive in spotting process gaps and proposing practical, structured solutions.
- Growth-oriented, takes initiative, and works independently with minimal supervision.