Shop Manager

Job Summary Responsible for managing daily shop operations, achieving sales targets, leading the team, and ensuring excellent customer service experience. Key Responsibilities - Manage daily outlet operations and ensure smooth business activities. - Achieve sales targets and monitor outlet performance. - Lead, train, and motivate retail staff to deliver excellent service. - Ensure high standards of customer service and handle customer feedback professionally. - Monitor stock levels, inventory control, and product display arrangement. - Manage cash handling, daily sales reports, and operational records. - Ensure outlet cleanliness, safety, and compliance with company standards. - Plan staff schedules, attendance, and manpower allocation. - Conduct product training and coaching for team members. - Analyse sales performance and propose improvement strategies. - Handle customer complaints and resolve issues effectively. - Support company promotions, campaigns, and marketing activities. - Oversee daily luggage repair operations and ensure efficient workflow. - Train and guide staff on basic luggage repair handling and customer service procedures. Requirements - Mandarin-speaking candidates are preferred due to frequent interaction with Mandarin-speaking customers. - 3 years of retail management experience. - Experience in leading a team and managing outlet operations. - Strong communication and leadership skills. - Customer-oriented with good problem-solving abilities. - Able to work under pressure and achieve sales targets. - Willing to work on weekends and public holidays (if required). - Good knowledge of retail operations, inventory, and sales reporting.