F&B J-1 Intern

Training Plan: Orientation (1 month): You will receive orientation to the company and local community which includes learning about our company’s customers and culture; meeting key team members; receiving computer training on company systems; participating in on-site training before opening; and assisting the division team in preparing for the soft/grand opening. Receive orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes place concurrently with the second phase of training. Pool/Recreational Area/Restaurant Server (3 months): You will learn opening and closing duties of pool/recreational area restaurant staff; learn proper service techniques, product knowledge, relevant state and federal laws, and sanitation codes; learn various upselling techniques to maximize revenue; learn department training procedures and pre-shift meeting with staff; learn sidework assignment and control, daily and weekly forecasting, scheduling and staffing, requisition procedures. In Room Dining Server (6 months): You will learn the responsibilities for delivering exceptional dining experiences directly to guests’ rooms. This role combines attentive service, product knowledge, and a commitment to luxury hospitality standards. Learn key responsibilities to include Order Management: Take food and beverage orders via phone, in-room technology, or personal interaction, accurately record orders in POS systems (e.g., MICROS), meet SOP hotel standards to provide outstanding service, deliver meals promptly and professionally, ensuring presentation meets luxury standards, set up in-room dining tables when requested and explain menu items, handle special requests, dietary restrictions, and allergies with care, follow up for satisfaction and resolve any issues promptly, complete closing duties (restocking, cleaning, securing workstations) and follow safety and sanitation guidelines. Outlet Supervisor (2 months): You will learn to supervise outlet service staff; learn to assist in the development and maintenance of quality standards; interact with guests to ensure a positive guest experience; ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and service staff; handle guest complaints; ensure availability of manpower, supplies, and equipment to ensure positive guest experience; learn to assist in hiring, scheduling, supervision of cashiers, supervisors, greeters, servers and bus attendants; learn to conduct pre-meal meetings and training of employees. You may be required to jump in and assist the team to increase the guest experience in service. Requirements: You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education Recent relevant work experience in the (ultra) luxury hotel industry