Intern Key Account Manager

Role focus This Key Account Manager role is a builder position. You will shape account plans, scale strategic relationships, and set routines that help our product reach more customers and deliver measurable value. Your Growth & Impact - Expand client relationships by developing targeted account plans that show clear value and measurable milestones. - Develop commercial skills through hands-on negotiations and contract discussions with guidance from senior leads. - Build product knowledge and go-to-market experience by working closely with our product and marketing teams. - Strengthen your professional network by managing cross-functional stakeholders and external partners. - Advance toward senior account roles by tracking outcomes and taking ownership of client success metrics. Responsibilities Account Strategy - Own a portfolio of assigned accounts and create simple, actionable account plans every quarter. - Identify upsell and retention opportunities by mapping client needs to our product features. - Monitor account health using basic metrics and recommend timely actions to improve outcomes. - Coordinate renewal timelines and prepare proposal materials that reflect client priorities. Client Delivery & Support - Serve as the main point of contact for day-to-day client questions and coordination. - Run onboarding and periodic check-ins to ensure clients adopt key product features. - Work with support and product teams to escalate and track client issues until resolution. - Collect client feedback and translate it into clear improvement requests for the product team. Collaboration & Reporting - Partner with sales, marketing, and product to align on account tactics and campaigns. - Prepare short, regular reports on account performance and pipeline status for internal stakeholders. - Share client insights in team meetings to help shape roadmap and messaging. - Maintain CRM records accurately and update opportunity stages on time. Requirements Qualifications & Experience - Bachelor degree or equivalent experience, fresh graduates are welcome to apply. - 0 years of direct account management experience required; internships or relevant customer-facing roles are a plus. - Comfort working in a fast learning environment and taking on client-facing responsibilities early in your career. - Availability to meet clients and internal teams during normal business hours in Malaysia.