Sales cum Admin
Job Summary
IPTB Sdn Bhd is seeking a Sales cum Admin professional to handle customer engagement, point of sale transactions, and basic after-sales tasks. The role also involves managing administrative operations such as daily sales reports and supplier invoice processing, as well as providing inventory and store support. Candidates should have at least 2 years of relevant retail or administrative experience, basic accounting and Excel skills, and strong communication abilities.
Responsibilities
- Greet customers and process sales transactions
- Prepare daily sales reports and handle administrative tasks
- Receive deliveries, update stock sheets, and manage inventory
Required Skills
- Minimum 2 years of retail or sales/admin experience
- Familiarity with POS systems and MS Excel
- Good communication and organisational skills
Job Details
Sales & Customer Engagement
- Greet customers, recommend products, and close sales while maintaining friendly service standards.
- Manage the point of sale system and process cash, card, and e-wallet transactions accurately each shift.
- Handle basic after-sales tasks, including exchanges, refunds, and following up on customer enquiries.
- Support store promotions and in-store campaigns by setting up displays and explaining offers to customers.
Administrative Operations
- Prepare daily sales reports and reconcile the cash drawer against POS records before shift end.
- Process supplier invoices, track payments, and file purchase documents in both digital and paper formats.
- Maintain staff rota details and assist the manager with simple rostering and attendance records.
- Keep accurate records of sales, returns, and petty cash using Excel and basic accounting templates.
Inventory & Store Support
- Receive deliveries, check invoices against goods, and update stock sheets promptly.
- Label and shelve merchandise, perform regular stock counts, and flag replenishment needs.
- Coordinate with external couriers and suppliers to resolve missing or damaged items.
- Help keep the store tidy, safe, and compliant with simple retail standards.
Qualifications & Experience
- Minimum 2 years of retail or sales cum admin experience in a store environment.
- Basic secondary education or equivalent; any retail training or short courses are a plus.
- Proven experience handling cash transactions and preparing simple sales reconciliations.
Hard Skills & Knowledge
- Familiarity with POS systems and e-wallet or card transaction processing.
- Comfortable using MS Excel for basic reporting, and digital filing for invoices and receipts.
- Knowledge of stock counting methods, stock rotation, and basic inventory control processes.
Soft Skills & Qualities
- Clear communicator who can handle customers and suppliers with patience and respect.
- Organised and reliable, able to prioritise front-line sales and back-office tasks across a busy day.
- Problem solver who stays calm under pressure and follows up on outstanding issues until resolved.
- Positive attitude and willingness to learn, with a team-first mindset.