Mandarin Customer Support Specialist
Job Summary
The Mandarin Customer Support Specialist will provide high-quality support within the hospitality and hotel reservations industry in Kuala Lumpur. This role involves managing inquiries and bookings in a dynamic, international environment. Candidates must be comfortable working in a rotational 24/7 shift pattern.
Responsibilities
- Manage hotel reservations and inquiries
- Provide customer support services
- Resolve customer issues
Required Skills
- Fluent Mandarin and English
- Hotel reservations experience
- Strong communication skills
- Problem-solving skills
Job Details
Position: Mandarin Customer Support Specialist – Hotel Reservations
Responsibilities:
- Providing customer support services for the hospitality and hotel reservations sector.
- Managing inquiries and reservations for international clients.
- Solving customer issues effectively.
Requirements:
- Fluent in Mandarin and English.
- Previous experience in hotel reservations.
- Strong communication and problem-solving skills.
- Comfortable working in a rotational shift (24/7) with 2 days off.
- Open to local candidates currently based in Malaysia only.