Senior Business Development Manager

Job Brief : As Senior Manager, Business Development, you will own the day-to-day leadership of the Key Accounts function, managing multiple Managers and their teams, and act as the senior escalation point for top-tier clients. You will translate the Director's account strategy into execution plans and be accountable for team performance and client retention outcomes. Key Responsibilities : Lead and manage multiple Managers, Key Accounts, ensuring consistent execution of account management strategy across their teams. Act as the senior escalation point for key client issues that Managers cannot resolve. Own retention and upsell/cross-sell targets across the portfolio and report performance against them to the Director. Translate the Director's strategic priorities into team-level plans, KPIs, and workflows. Build and maintain relationships with the top-tier clients personally, alongside the team's own client coverage. Represent Key Accounts in cross-functional discussions (Sales, Marketing, Tech, Operations) where a Manager-level decision isn't sufficient. Review and approve business proposals, quotations, and contracts prepared by Managers before they go to the Director. Identify recurring operational issues across accounts and drive process fixes. Support the Director in headcount planning, hiring, and performance reviews for the Key Accounts team. Prepare consolidated reporting and market/competitor analysis for the Director. Requirements Qualifications : Minimum 5-8 years of experience in key account management or business operations, with at least 3 years managing managers (not just individual contributors). Track record of hitting revenue retention/growth targets through a team, not just individually. Strong stakeholder management — able to operate with clients, Managers, and the Director without needing hand-holding. Proficiency in CRM software and Google office suites. Fluent in English and Malay, with excellent written and verbal communication.