Marketing E-Commerce Executive
Job Summary
The Marketing & E-Commerce Executive is responsible for strategic planning and execution across online marketing platforms to optimize customer acquisition and data management. You will collaborate with the Marketing HOD to manage online commerce operations, monitor digital performance, and track business outcomes. The role requires a proactive approach to enhancing customer satisfaction and driving productivity through data-driven insights.
Responsibilities
- Manage customer acquisition and data operations
- Monitor digital marketing and e-commerce performance
- Coordinate daily marketing and sales operations
- Analyze data to report business outcomes
Required Skills
- Digital marketing & social media management
- CRM & MS Office proficiency
- Data analysis & market research
- Strategic planning & leadership
- KPI target management
Job Details
Responsibilities:
- Develop, execute, and deliver operation flows and structures for customer acquisition, data management, and customer service.
- Collaborate with the team of online marketing, telemarketing, and online commerce specialists.
- Manage customer engagement for both online and offline channels.
- Monitor sales, promotions, marketing, social media, and online commerce programs.
- Track and report business outcomes derived from data-driven insights.
- Design and maintain marketing materials for the brand and products.
- Formulate marketing strategies for online platforms and coordinate daily operations.
Requirements:
- Strong strategic and innovative thinking.
- Proficiency in market research, digital marketing platforms, data analysis, and statistical methods.
- Experience in selling and servicing clients through online channels and phone calls.
- Proactive and solutions-oriented approach to problem-solving and process improvement.
- Ability to adapt to changing priorities and work well under pressure in a fast-paced environment.
- Proficient in MS Office and marketing software (e.g., CRM).
- Familiarity with social media and web analytics.
- Strong time management, leadership, and problem-solving skills.
- Experience dealing with KPI targets.
- Demonstrated sense of urgency and attention to detail.
- Patient approach to internal and external customer interactions.