Product Consultant
Job Summary
The Product Consultant manages the implementation and delivery of internally developed software products, acting as a key bridge between business users and the product development team. They support the full implementation lifecycle from requirements gathering and project coordination to system launch, training, and post-implementation support. The successful candidate works closely with stakeholders to understand operational needs, resolve issues, and improve product functionality.
Responsibilities
- Manage software product implementation and delivery
- Act as liaison between business users and tech teams
- Gather requirements and coordinate system enhancements
- Provide post-implementation support and user training
Required Skills
- Degree in Computer Science or related field
- 2+ years in software implementation or project management
- Proficiency in SQL and process mapping tools
- Strong communication and stakeholder management
Job Details
Key Responsibilities
- Manage the implementation and delivery of internal software products, including project planning, milestone tracking, system launch and acceptance.
- Coordinate multiple implementation projects and ensure deliverables are completed according to agreed timelines.
- Provide post-implementation system support and troubleshoot user or system-related issues.
- Act as the key liaison between business users and internal product, development and testing teams.
- Gather and clarify business requirements and coordinate system enhancements, customisation requests and defect resolution.
- Prepare user guides, FAQs, operational manuals and training materials.
- Conduct system training and knowledge transfer for key users and internal teams.
- Identify opportunities to improve business processes and provide feedback to support continuous product enhancement.
Requirements
- Bachelor's Degree in Computer Science, Information Management or a related field.
- Minimum 2 years of experience in enterprise software implementation or project management, preferably involving ERP, CRM, OA or SaaS solutions.
- Strong experience in requirements gathering and coordinating with business users and technical teams.
- Able to independently manage requirement discussions and project reporting with stakeholders.
- Proficient in SQL queries with basic system troubleshooting capabilities.
- Familiar with Visio, XMind or similar tools for process mapping and requirements analysis.
- Strong communication, coordination and stakeholder management skills.
- Fluent in written and spoken English.
- Experience with B2B products, AI products or LLM integration will be an added advantage.
- Cantonese-speaking ability or experience within the exhibition industry will be an added advantage.