Retail Associate
Job Summary
The Full-Time Retail Associate at the Penang store will own daily store operations, ensuring smooth functioning, strong customer experience, and on-brand visual merchandising. Responsibilities include managing POS transactions, inventory accuracy, and timely e-commerce order fulfilment. Candidates should have relevant experience, strong communication skills, and a proactive customer service approach.
Responsibilities
- Manage daily store operations and opening/closing checklists
- Handle cashiering, POS reconciliation, and inventory stock checks
- Maintain visual merchandising standards and display zones
- Process and fulfil online e-commerce orders
- Provide excellent customer service and product recommendations
Required Skills
- Minimum 1 year retail or customer-facing experience
- Familiarity with POS systems and e-commerce platforms
- Good communication skills in English
- Flexible to work on a rotating 7-day roster including weekends
Job Details
Retail & Store Operations
- Own daily store operations from opening to closing (based on assigned shift)
- Execute opening and closing checklists; handle cashiering, daily POS reconciliation, and cash float management
- Maintain floor reset standards every 2–3 hours and execute pre-close VM reset 30 minutes before closing
- Receive, verify, and organise incoming stock deliveries; support inter-store stock transfers
Visual Merchandising
- Maintain VM and display standards in line with Mano Plus guidelines; ensure shelves and display zones are clean, fully stocked, and on-brand; ensure accurate, visible pricing
- Assist with VM resets and merchandising projects as directed
Inventory & Stock Management
- Conduct routine stock checks and flag discrepancies; monitor tester stock; replenish fast-moving products; support stock takes
Order Fulfilment
- Process and fulfil online orders (pick, pack, dispatch); coordinate with courier partners; ensure packaging materials are stocked
Customer Experience
- Greet and engage customers; guide customers through products and brand stories; offer intentional cross-sell recommendations; handle basic enquiries and escalate complaints to supervisor
General Duties
- Maintain store cleanliness and organisation; log incidents (complaints, damaged goods, POS issues, discrepancies); support events, campaigns, or pop-ups; submit expense claims
Requirements and qualifications:
- Minimum 1 year of retail or customer-facing experience preferred (fresh graduates with the right attitude are welcome)
- Comfortable with POS systems and basic e-commerce platforms; Shopify experience a plus
- Good communication skills in English; Mandarin or Malay is a plus
- Able to work retail hours on a rotating 7-day roster including weekends
- Responsible, proactive, detail-oriented, calm and confident customer service approach (not a hard-seller)