Customer Service Specialist
Job Summary
The Customer Service Specialist acts as the bridge between local clients and the China HQ team. You will be responsible for monitoring shipment statuses and providing daily in-transit reports. Additionally, you will manage customer inquiries and resolve issues related to customs and logistics delays.
Responsibilities
- Serve as bridge for local clients and China HQ
- Monitor real-time shipment status and reporting
- Manage customer inquiries and resolve complaints
- Execute contingency plans for shipment delays
Required Skills
- Diploma or above in related field
- 1+ years logistics/freight forwarding experience
- Proficiency in English and Mandarin
- Strong problem-solving and emotional resilience
Job Details
Responsibilities:
- Serve as the main point of contact for local clients and our China HQ team for all order instructions.
- Monitor real-time shipment statuses and provide precise, daily in-transit reports.
- Identify delay risks early (customs, flights, etc.), alert stakeholders, and execute contingency plans.
- Manage customer inquiries, resolve complaints professionally, and secure final Proof of Delivery (POD) records.
Requirements:
- Open to Malaysian only.
- Background: Diploma or above (Logistics, International Trade, or Business English preferred).
- Experience: Minimum 1 year in logistics or freight forwarding customer service with basic import/export knowledge.
- Languages: Excellent written and spoken English and Mandarin (vital for China HQ communication).
- Core Competencies: Highly time-conscious, emotionally resilient under pressure, and strong problem-solving skills.
- Location: Willing to work near Penang Airport.