Service Crew

Responsibilities & Qualifications: Customer Service - Greet and welcome customers in a friendly and professional manner. - Assist customers with menu selections and provide information on food, beverages, promotions, and available products. - Take customer orders accurately and efficiently. - Serve food and beverages according to the Company’s service standards. - Attend to customer requests, enquiries, and feedback promptly and courteously. - Escalate customer complaints or service issues to the Supervisor when necessary. Food & Beverage Operations - Assist with basic food and beverage preparation according to established recipes and procedures. - Ensure orders are prepared, presented, and served correctly. - Replenish ingredients, condiments, packaging materials, and other supplies as required. - Follow proper food handling, storage, hygiene, and safety procedures. - Ensure food and beverage quality standards are maintained at all times. Cashiering & POS - Operate the Point-of-Sale (POS) system accurately. - Handle cash, cashless payments, and other approved payment methods responsibly. - Issue receipts and ensure transactions are recorded correctly. - Report any discrepancies to the Supervisor immediately. Cleanliness & Hygiene - Maintain cleanliness and tidiness of the dining, service, counter, kitchen support, and work areas. - Clean tables, equipment, utensils, and other areas according to the outlet’s cleaning schedule. - Comply with food safety, personal hygiene, and sanitation requirements. - Follow all Company health and safety procedures. General Duties - Assist with opening and closing duties as assigned. - Receive, arrange, and replenish stock when required. - Support stock counts and report low-stock or damaged items. - Work cooperatively with team members to ensure smooth outlet operations. - Perform other reasonable duties assigned by the Supervisor or Management. Qualifications - Minimum SPM or equivalent qualification preferred. - Fresh graduates and candidates without prior F&B experience are welcome to apply. - Previous experience in a café, restaurant, fast-food outlet, or similar F&B environment is an advantage. - Friendly, responsible, punctual, and customer-oriented. - Good communication and interpersonal skills. - Able to work effectively as part of a team. - Willing to work shifts, weekends, and public holidays according to the duty roster. - Able to work in a fast-paced environment and remain on their feet for extended periods. - Must comply with applicable food-handler training, vaccination, and other regulatory requirements where required.