Front Desk Officer
Job Summary
The Front Desk Executive manages the reception area and serves as the primary point of contact for visitors and employees. This role involves handling administrative duties, managing incoming calls, and coordinating office operations to ensure a professional environment. The position requires strong communication skills and the ability to provide general office support.
Responsibilities
- Manage reception and welcome visitors
- Handle incoming calls and correspondence
- Coordinate meeting room bookings
- Provide administrative and office support
Required Skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office
- Bilingual (English/Bahasa Malaysia)
- Customer service orientation
Job Details
Key Responsibilities:
- Greet and welcome visitors, clients, and guests in a professional and friendly manner.
- Answer, screen, and direct incoming phone calls promptly.
- Manage visitor registration and issue visitor passes according to company procedures.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Schedule and coordinate meeting room bookings and ensure meeting rooms are well prepared.
- Maintain a clean, organized, and presentable reception area.
- Provide administrative support, including filing, data entry, photocopying, scanning, and document preparation.
- Assist in ordering and maintaining office supplies and pantry inventory.
- Coordinate with internal departments regarding visitor appointments and office matters.
- Support HR and Administration with onboarding logistics, company events, and other administrative tasks as assigned.
- Ensure confidentiality of company information and compliance with office policies.
- Perform any other ad hoc duties assigned by the Management.
Job Requirements:
- Minimum SPM, Diploma, or Bachelor's Degree in Business Administration, Office Management, or a related field.
- Fresh graduates are encouraged to apply.
- Prior experience in reception, customer service, or administration is an added advantage.
- Good communication and interpersonal skills.
- Pleasant personality with a professional appearance.
- Customer-oriented with strong problem-solving skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Able to multitask and work independently in a fast-paced environment.
- Good organizational and time management skills.
- Fluent in English and Bahasa Malaysia. Additional languages (Mandarin or other local dialects) are an advantage.
Preferred Skills:
- Strong telephone etiquette.
- Excellent customer service mindset.
- Attention to detail and accuracy.
- Positive attitude and willingness to learn.
- Ability to handle confidential information professionally.