Community Engagement Executive

Job functions may include and are not limited to: Community Engagement & Growth - Planning and execution of community engagement initiatives, setting objectives, defining outcomes, and driving volunteer growth and retention strategies. - Design and manage volunteer and partner engagement programmes, presentations, and external events to create opportunities for member involvement. - Liaise, coordinate, and ideate with the internal team on engagement initiatives, planning, development, feedback, execution, and reporting. - Assist in drafting and sharing community communications (e.g., newsletters, forum, posts, campaign updates, and social content) in collaboration with Marketing and PR. - Leverage data and insights to track engagement trends, measure impact, and provide feedback that informs future community growth strategies. Operations & Administration - Support end-to-end volunteer lifecycle management, including recruitment strategy, onboarding frameworks, and mission coordination. - Serve as a key communications liaison, representing community needs and ensuring timely, transparent updates with internal teams. - Develop, refine, and embed scalable operational processes, standards, and onboarding systems that support community growth. - Maintain and update the Community Database. - Design, track and report on engagement metrics (e.g., trainings, events, missions). - Manage community platform presence, ensuring responsiveness and consistent communication standards across all channels. Cross-Team Support - Assist with project tracking, reporting, and administrative duties. - Produce presentations, communication materials, and engagement updates for both internal and external audiences. - Coordinate with internal teams to align community activities with organizational goals. - Coordination and assistance with the larger Community Engagement & Growth department. - Any additional tasks that may be assigned from time to time. Requirements Skills, Knowledge and Abilities - Community engagement and stakeholder management. - Clear written communication for updates, newsletters, and reports. - Cross-functional collaboration and internal communication. - 3+ years in community, programmes, events, operations, or NGO/social impact roles. - Experience strategising and coordinating events, campaigns, or volunteer activities. - Exposure to managing or supporting community databases or engagement tracking. - Must possess a valid drivers licence, able to drive, possess own transportation and willing to travel to remote locations independently. - Strong verbal and written communication skills in English and Bahasa Malaysia. Attributes - Highly organised, detail-oriented, and execution-focused. - Strong ownership and ability to manage multiple priorities. - Comfortable working in fast-paced, evolving environments. - Self-start and can-do attitude; ability to work independently as well as collaboratively. - Must enjoy being around and working with people as this is a community-centric position.