IT Desktop Support Intern

Job Responsibilities: Desktop Support: - Assist in the installation, configuration, and troubleshooting of hardware and software on desktops and laptops. - Provide support for network connectivity, printers, and peripheral devices. - Resolve technical issues reported by end-users, ensuring timely solutions. - Perform routine maintenance on IT equipment, including software updates and patches. - Document and track support tickets using the organization's ticketing system. - Assist in the setup of new employee workstations, including system imaging and software installations. IT Asset Management: - Maintain an accurate inventory of all IT assets, including hardware and software. - Update and manage asset records (e.g., purchase details, warranty status, location, etc.). - Assist in the tracking of assets from procurement to disposal. - Participate in the disposal process for outdated or damaged equipment, ensuring data security and compliance with company policies. - Conduct regular audits to ensure inventory is accurate and up-to-date. - Assist in the preparation of reports on asset utilization and lifecycle status. Requirements: - Currently pursuing a Diploma or Degree in Information Technology, Computer Science, or a related field. - Basic knowledge of desktop support, including hardware, software installation, troubleshooting, and user support. - Familiar with Windows operating systems, printers, and basic networking concepts. - Strong attention to detail with the ability to assist in maintaining accurate IT asset records and inventory management. - Good communication and interpersonal skills with a willingness to learn and support end-users in a fast-paced environment. Benefits: - Allowance, Duty Meal, Parking Provided