Front Desk Receptionist
Job Summary
The Front Desk Receptionist will act as the first point of contact for parents and students, ensuring professional communication and customer support. This role involves managing inquiries, handling administrative tasks, and maintaining the company's social media presence across various platforms. The successful candidate will support day-to-day operations to ensure a welcoming and organized environment at the enrichment centre.
Responsibilities
- Manage front desk and customer inquiries
- Oversee social media content and updates
- Perform general administrative and data-entry tasks
Required Skills
- Proficiency in English and Mandarin
- Social media management (FB, IG, TikTok, etc.)
- Microsoft Office and Canva proficiency
- Customer service and communication skills
Job Details
Responsibilities:
- Welcome parents, students, and visitors in a warm and professional manner.
- Answer phone calls, emails, and messaging platforms (e.g. WhatsApp).
- Provide information about programmes, schedules, fees, and promotions.
- Handle customer enquiries and follow up with prospective parents.
- Address basic customer concerns and escalate issues when necessary.
- Manage and update the company’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, and Xiaohongshu (RED).
- Create or assist in creating simple promotional content and posts.
- Perform general administrative and data-entry duties.
Requirements:
- Minimum SPM/STPM, Diploma, or equivalent qualification.
- Previous experience in customer service or administrative roles is preferred.
- Familiarity with major social media platforms is required.
- Fresh graduates are welcome to apply.
- Excellent communication skills in English and Mandarin are required.
- Strong customer service mindset and interpersonal skills.
- Basic administrative and data-entry skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Familiarity with Canva or other content creation tools is an advantage.
- Responsible, organised, and able to multitask in a fast-paced environment.