Guest Experience Associate
Job Summary
We are seeking a passionate and detail-oriented Guest Experience Officer to curate exceptional, memorable stays for our guests. You will serve as the primary point of contact for guest requests and concerns while working across Front Desk and F&B departments. The role involves delivering personalized experiences and maintaining detailed guest profiles to enhance future stays.
Responsibilities
- Manage guest requests and feedback
- Coordinate Front Desk and F&B services
- Provide personalized guest experiences
- Maintain detailed guest profiles
Required Skills
- Good communication and interpersonal skills
- Multi-tasking ability
- Proactive and creative mind-set
- Hospitality or customer service background
Job Details
Key Responsibilities
- Primary point of contact for guest requests, service, feedbacks and concerns.
- Work within Front Desk and F&B in ensuring seamless delivery of guest service.
- Deliver personalized guest experiences.
- Coordinate special ad-hoc arrangements for guests.
- Curate and recommend local activities, dining, and cultural experiences.
- Involve in establishing and maintaining detailed guest profiles and preferences for enhancing repeated stays.
Requirements
- Soonest availability is an advantage.
- No particular relevant experience needed however proven experience in hospitality, guest relations, or customer experience roles can be an advantage.
- Fresh graduates are welcome to apply.
- Good communication and interpersonal skills.
- Multi-tasking.
- A proactive and creative mind-set.
- Familiarity with local attractions and experiences is an advantage.