Mandarin Customer Service Specialist
Job Summary
The Customer Service Executive handles customer inquiries and resolves issues via email, chat, and phone. You will ensure a positive customer experience while working in a collaborative, fast-paced environment. This is a full-time, on-site role requiring proficiency in English and Mandarin.
Responsibilities
- Manage inquiries via email, chat, and phone
- Resolve customer issues professionally
- Maintain accurate interaction records
- Collaborate with internal teams
Required Skills
- Proficiency in English and Mandarin
- Minimum SPM/UEC qualification
- Strong communication skills
- Ability to work in fast-paced environments
Job Details
KEY RESPONSIBILITIES:
- Handle customer inquiries via email and live chat
- Respond to customer requests in a timely and professional manner
- Resolve customer issues and escalate when necessary
- Slight outbound calls
- Maintain accurate records of customer interactions
- Work closely with internal teams to ensure service quality
工作内容:
- 通过邮件、线上聊天及电话处理客户咨询
- 及时且专业地回复客户需求
- 处理客户问题并在必要时进行升级汇报
- 少量外呼电话
- 记录并维护客户沟通信息
- 与内部团队合作，确保服务质量
REQUIREMENTS:
- Minimum SPM / UEC / equivalent qualification
- Able to communicate in English and Mandarin
- No experience required, training will be provided
- Good communication and interpersonal skills
- Responsible, patient, and willing to learn
- Able to work in a fast-paced environment
职位要求:
- 最低SPM / UEC / 同等学历
- 能够使用中英文沟通
- 无需经验，公司提供培训
- 具备良好的沟通与人际交往能力
- 有责任感、耐心并愿意学习
- 能适应快节奏工作环境