Client Support Specialist

Key Responsibilities - Manage the front desk — greet visitors, handle incoming calls, and ensure a welcoming first impression for all clients and guests. - Coordinate appointments, meeting room bookings, and visitor logistics. - Proactively update clients on project progress — before they have to ask. - Respond to client emails and calls promptly, with a target same-day response time. - Take ownership of client issues end-to-end — not just escalate and forget, but follow through until resolved. - Deeply understand each client's business, goals, and expectations so you can anticipate their needs. - Coordinate with internal creative, strategy, and production teams to keep deliverables on track. - Set clear expectations with clients on timelines, processes, and deliverables. - Prepare weekly status updates, call summaries, and progress reports for clients. - Flag risks early — if a deadline is at risk or a client seems unhappy, raise it before it becomes a problem. - Support client onboarding and build long-term relationships that go beyond transactional interactions. Requirements - Have 1–3 years in a client-facing role — account executive, client servicing, customer success, or similar. - Are the type of person who follows up without being asked to. - Don't just pass problems along — you stay involved until they're solved. - Can communicate clearly and confidently with clients, even when delivering difficult updates. - Are organised enough to juggle multiple clients and projects without things slipping. - Have exposure to branding, marketing, or creative agency environments (a strong plus). - Are fluent in English and Chinise; Bahasa Malaysia is a bonus. - Are comfortable using tools like Google Workspace and project management platforms (Asana, Trello, etc.). - Proficiency in MS Office (Excel, Word, Outlook) and familiarity with CRM systems is a plus. What You'll Get - Exposure to diverse branding and marketing projects across industries. - A collaborative, creative work environment where your voice matters. - Mentorship and clear growth path within the agency.