Junior Technical Specialist

### Responsibilities - Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects. - Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction. - Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects. - Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements. - Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers. - Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance. - Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage. - Able to liaise and communicates with carpenters and knowledge in carpentry processing. - Update of technical report and maintain accurate records in the CRM system. ### Requirements - Proficient in English and Mandarin (written & spoken). - Minimum 1-year related experience. - Must possess own vehicle and must be willing to travel nationwide (entire Malaysia). - Previous experience in a technical support or customer service role, preferably in carpentry industry. - Customer orientation and ability to adapt/respond to diverse personalities. - Good Presentation Skill.