Retail Customer Assistant
Job Summary
The Retail Customer Assistant is responsible for managing daily administrative tasks, coordinating repair services, and overseeing inventory management. The role involves providing excellent customer service to both walk-in and online clients while maintaining counter standards. The candidate must support sales activities, ensure accurate documentation, and perform general duties as required by management.
Responsibilities
- Manage sales, service transactions, and documentation.
- Coordinate repair workflows and device tracking.
- Oversee inventory and stock levels.
- Provide customer support and handle inquiries.
- Assist in sales, promotions, and counter maintenance.
Required Skills
- SPM or equivalent qualification.
- Proficiency in Mandarin (English/Malay is a plus).
- Basic computer literacy (Excel/data entry).
- Strong communication and customer service skills.
- Ability to work independently and multitask.
Job Details
1. Administration & Documentation
- Record and update all sales and service transactions in the computer system
- Prepare invoices, receipts, quotations, and related documents
- Maintain and update customer records and repair status
- Assist in preparing daily, weekly, and monthly reports
2. Repair Job Coordination
- Register incoming phones for repair and record reported issues
- Update customers on repair progress and completion status
- Coordinate with technicians regarding repair updates
- Ensure repaired devices are properly recorded and returned to customers
3. Stock & Inventory Management
- Manage accessories and spare parts inventory
- Record stock in and stock out transactions
- Assist with monthly stock take
- Report low stock levels to management
4. Customer Service Support
- Attend to walk-in customers and respond to WhatsApp / phone inquiries
- Provide repair pricing and product information
- Handle customer complaints professionally
- Support accessory sales and upselling
5. Online Platform Management (If Required)
- Manage online repair orders
- Reply to online customer inquiries
6. General Duties
- Maintain cleanliness and professionalism at the counter area
- Assist in promotional activities and sales campaigns
- Comply with company SOP and management instructions
- Perform any other duties assigned by management
- Ability to work unsupervised while prioritizing and delivering timely, high-quality work
- Other duties as assigned by leader, supervisor and manager
Requirements:
- Minimum SPM or equivalent qualification
- Basic computer skills (e.g., Microsoft Excel and data entry systems)
- Good communication skills; able to communicate in Mandarin (proficiency in English and/or Malay is an added advantage)
- Customer service-oriented with a friendly and patient attitude
- Responsible, detail-oriented, and able to work independently
- Able to work in a fast-paced environment with good time management skills
- Possess basic sales skills; candidates with retail or related experience are preferred
- Able to multitask and handle unexpected situations effectively
- Willing to learn new skills and undergo training as required
- Able to work according to company schedule, including weekends and public holidays