Product Management Intern

Key Duties Product Stack Consolidation & Assessment • Support Regional Journey Coordinator in conducting a full audit of the digital tools and platforms currently in use across the region to identify overlaps, redundancies, integration gaps, and usage levels across the tech stack. • Develop a consolidation assessment and recommend a prioritised consolidation roadmap with clear rationale for each decision. • Research alternative platforms or upgrades where current tools are falling short. CRM & Systems Support • Assist in auditing CRM configurations, such as list segmentation, contact hygiene, workflow logic, while documenting findings clearly. • Support the setup and testing of CRM automations and workflow improvements under the guidance of the Regional Journey Coordinator. Data Architecture Support • Work alongside the Regional Journey Coordinator, Integrated Engagement Manager, and Database Manager on building Greenpeace Malaysia's supporter data architecture. • Bring business analysis thinking to data decisions: asking the right questions about what data is needed, why, and what downstream reporting or segmentation it needs to support. • Identify data quality issues, gaps, and opportunities to improve how supporter data is captured, structured, and used across the ecosystem. Qualifications and Additional Attributes: Educational Knowledge • Foundational understanding of CRM systems, web analytics, and digital platform management. • Familiarity with tools like HubSpot, WordPress, Mixpanel, or Google Tag Manager is a strong advantage. • Strong skills in written and spoken English. Business Analysis Skills • Strong structured thinking: able to break down a problem, identify root causes, and build a logical path to resolution. • Comfortable producing product assessments, consolidation frameworks, and system documentation that others can act on. • Data-literate: can read analytics, interpret CRM metrics, and use data to support recommendations. Teamwork & Initiative • Collaborative mindset with the ability to work across regional and country teams. • Proactive and structured: comfortable managing tasks, flagging blockers early, and iterating on solutions. • Commitment to Greenpeace's mission and a genuine interest in using digital systems for social impact. • Degree holder in Information Systems, Business Analytics, Product Management, Communications, or related fields.