Mandarin Customer Service Specialist
Job Summary
This role involves handling customer inquiries via multiple communication channels, including email, live chat, and calls. The successful candidate will resolve issues promptly and maintain high service standards while working in a fast-paced environment. The position is a full-time, on-site role requiring proficiency in English and Mandarin.
Responsibilities
- Handle email and live chat inquiries
- Resolve customer issues professionally
- Perform outbound calls
- Maintain interaction records
- Collaborate with internal teams
Required Skills
- SPM/UEC/equivalent qualification
- Fluent in English and Mandarin
- Strong communication skills
- Fast-paced environment adaptability
- Patience and willingness to learn
Job Details
KEY RESPONSIBILITIES
- Handle customer inquiries via email and live chat
- Respond to customer requests in a timely and professional manner
- Resolve customer issues and escalate when necessary
- Slight outbound calls
- Maintain accurate records of customer interactions
- Work closely with internal teams to ensure service quality
工作内容
- 通过邮件、线上聊天及电话处理客户咨询
- 及时且专业地回复客户需求
- 处理客户问题并在必要时进行升级汇报
- 少量外呼电话
- 记录并维护客户沟通信息
- 与内部团队合作，确保服务质量
REQUIREMENTS
- Minimum SPM / UEC / equivalent qualification
- Able to communicate in English and Mandarin
- No experience required, training will be provided
- Good communication and interpersonal skills
- Responsible, patient, and willing to learn
- Able to work in a fast-paced environment
职位要求
- 最低SPM / UEC / 同等学历
- 能够使用中英文沟通
- 无需经验，公司提供培训
- 具备良好的沟通与人际交往能力
- 有责任感、耐心并愿意学习
- 能适应快节奏工作环境