Guest Support Admin Assistant
Job Summary
This role involves managing guest communications across OTA platforms and coordinating on-site support for short-stay operations. The position also entails administrative duties such as tracking unit defects, managing documentation, and liaising with management offices. It is an ideal entry-level opportunity for those interested in property management and hospitality operations.
Responsibilities
- Manage guest check-ins and OTA communications
- Handle cash payments and security deposits
- Coordinate unit defect tracking and maintenance
- Maintain inventory and access card documentation
Required Skills
- Proficiency in English
- Knowledge of WhatsApp and Google Sheets
- Property management coordination skills
- Ability to work weekends and public holidays
Job Details
Guest Support
- Handle check-in & check-out coordination (future concierge setup)
- Manage guest communication across OTA platforms (Airbnb, Booking.com, etc.)
- Assist with luggage storage and on-site guest support
- Collect cash payments and security deposits
- Handle damage claims (e.g. submit via Airbnb)
- Manage access card issues (lost cards, replacements, police report coordination)
- Update guest communication templates & automated messages
- Maintain and update building/unit information records
Admin Coordination
- Record and track unit defects via system/app
- Coordinate with Management Office (MO) and update project PIC
- Handle email correspondence and follow-ups
- Manage invoicing, purchase tracking, and receipts documentation
- Label and organize keys and access cards
- Conduct inventory checks after unit handover
Requirements
- Diploma / Degree in Hospitality, Business, or related field
- Fresh graduates are welcome (training provided!)
- Good communication skills (English required, Bahasa Malaysia and Mandarin is a plus)
- Comfortable using WhatsApp, Google Sheets, and booking platforms
- Responsible, responsive, and detail-oriented
- Able to work weekends / public holidays (Compulsory)