Supplier Quality Coordinator

Position Description The Supplier Quality Co-ordinator plays a key administrative role in managing and coordinating supplier quality-related activities within the company. Acting as a central link between the Quality, Production, Sales, and Procurement teams, as well as suppliers, the role ensures efficient communication and resolution of supplier quality issues. Main Roles & Responsibilities - Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions. - Act as a liaison between internal departments (Quality, Production, Sales, Procurement) and suppliers to facilitate smooth communication and resolution of supplier quality matters. - Review and evaluate reported supplier non-conformities before they are formally communicated to the supplier, ensuring their validity and alignment with company standards. - Conduct a first-level analysis of supplier responses to non-conformities, verifying the completeness of root cause analysis and corrective actions. - Assess supplier responses and decide whether to accept them or involve the Quality, Engineering, or Supply Chain teams for further evaluation. - Manages the decision on internal rectification vs return to supplier, obtains supplier’s cost approval, and records all related non-conformance costs. - Communicates Non-Conformity costs to the supplier and ensures compensation is collected and documented. - Leads COPQ discussions in supplier reviews and updates records based on negotiated outcomes. - Maintain and manage supplier quality documentation, including non-conformance reports, corrective action plans, and supplier performance records. - Support the Quality team in tracking and following up on supplier corrective actions to ensure timely and effective resolution of issues. - Assist in the preparation and execution of supplier quality audits and performance evaluations. - Support the supplier re-assessment process and help identify suppliers requiring audits based on performance criteria and spending volume. - Manage the supplier audit tracker and ensure proper registration and documentation of audits and related reports within the company’s Quality Management System. - Facilitate communication between departments to resolve goods-in inspection issues that result in product holds, ensuring discrepancies between purchase orders, supplier offers, and requisitions are addressed effectively. - Contribute to continuous improvement initiatives by identifying trends and areas for supplier quality enhancement. - Ensure compliance with company quality policies and industry regulations in supplier-related processes. - Provide administrative support for supplier-related quality activities, including reporting, data entry, and record-keeping. Requirements Qualification & Education: - Bachelor's degree or equivalent qualification in Engineering, Supply Chain Management, Quality Management, Business Administration, or a related field (preferred but not mandatory). - Certification in Quality Management (e.g., ISO 9001, Six Sigma, or equivalent) is a plus. - Strong communication skills in English. Skills & Behaviours: - Strong analytical skills, attention to detail, and the ability to assess supplier responses effectively while coordinating with various internal and external stakeholders. Experience: - 2-5 years of experience in supplier quality, procurement, supply chain, or a related administrative role within a manufacturing or industrial environment. - Experience in supplier communication and coordination across multiple departments. - Familiarity with non-conformity management, root cause analysis, and corrective action processes. - Previous experience with Quality Management Systems (QMS) and audit processes is preferred.