Software Business Analyst

Key Accountabilities - Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency - Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements - Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports - Ensure that all documents are safely kept and accessible for future reference - Assist with new releases, and approve all User Acceptance Testing - Oversee implementation of a new system including data migration - Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues - Carry out research on how IT systems are used and suggest ways for systems improvement and efficiency - Collaborate with the development team to build the design and specification of the permanent fix - Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery - Test the product to ensure that it meets user requirements, technically well built, and does not impact existing modules before roll-out - Upsell and build value for customers by proposing new features or services Requirements - Bachelor's Degree, Post Graduate Diploma, Professional Degree - Strong skills in working with relational databases - Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner - Great knowledge of IT processes and willingness to constantly update knowledge - Ability to multi task, working on more than one issue simultaneously - Able to carry out tasks with little or no supervision