Customer Support Intern
Job Summary
We are looking for a proactive and organised intern to join our RETAiX team to provide hands-on experience in customer engagement, onboarding, data coordination, and business technology solutions. As a Customer Success Intern, you will support customer onboarding, collect business information, coordinate training sessions, and provide day-to-day customer support. Training and guidance will be provided, and no prior working experience is required.
Responsibilities
- Assist with customer onboarding and general enquiries
- Coordinate customer attendance for RETAiX Introduction Sessions
- Support customer data collection, preparation and reporting
- Perform administrative and operational support duties
Required Skills
- Pursuing a Diploma or Degree in Business, Marketing, IT or related fields
- Good communication and interpersonal skills
- Basic knowledge of Microsoft Excel or Google Sheets
- Organised, responsible, and willing to learn
Job Details
Key Responsibilities
- Assist with customer onboarding, follow-ups and general enquiries related to RETAiX.
- Coordinate customer invitations, reminders and attendance for RETAiX Introduction Sessions.
- Support customer bonus redemption and maintain accurate follow-up records.
- Assist with customer data collection, basic data preparation, uploading and reporting.
- Coordinate with customers and internal teams on required information and dashboard setup progress.
- Perform other administrative and operational support duties as assigned.
Requirements / Qualifications
- Currently pursuing a Diploma or Degree in Business Administration, Marketing, Information Systems, Data Analytics or related fields.
- Good communication and interpersonal skills.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Organised, responsible and able to follow up on assigned tasks.
- Willing to learn new systems and work collaboratively with the team.
- No prior working experience required.