Tenant Relations Executive
Job Summary
Manage tenant relationships and act as the key liaison between tenants and internal departments. Handle tenant enquiries, complaints, and operational issues while monitoring sales performance. Coordinate tenant-related events and oversee Information Counter operations to ensure high customer service standards.
Responsibilities
- Manage tenant relationships and act as key liaison
- Handle and resolve tenant enquiries and complaints
- Monitor and analyse tenant sales performance
- Coordinate tenant-related events and campaigns
- Oversee Information Counter operations
Required Skills
- Degree / Diploma / Cert holder
- 1 - 3 years of Tenant Relations / Leasing / Marketing experience
- Good command of English
- Excellent interpersonal skills
- Able to work on a shift basis including weekends
Job Details
Manage tenant relationships and act as the key liaison between tenants and internal departments. Handle and resolve tenant enquiries, complaints, disputes and operational issues. Monitor and analyse tenant sales performance, market trends and business needs, providing insights and recommendations. Prepare sales and tenant performance reports for Management review. Support tenants in improving sales, service standards and overall business performance. Monitor tenant contract and operational compliance, including renewal recommendations. Coordinate tenant-related events, campaigns and internal initiatives. Oversee Information Counter operations and ensure customer service standards and procedures are maintained. Requirements Degree / Diploma / Cert holder. Preferably 1 - 3 years of Tenant Relations / Leasing / Marketing experience within Shopping Mall industry. Presentable, outspoken, customer-oriented with good of English. Excellent interpersonal skills. Able to work on a shift basis, including weekends.