Admin BPO Support

Job Title: Administrative BPO Support Employment Type: Contract / Internship Location: Malaysia Department: Business Operations / Administration (Position is open to either contract / Internship, training will be provided to newbies) Job Purpose The Administrative BPO Support role provides day-to-day administrative and operational support to ensure timely and accurate processing of business transactions, documentation, data maintenance, reporting, and stakeholder requests. The role requires strong attention to detail, good organizational skills, and the ability to work with internal teams and external service providers in a structured corporate environment. Key Responsibilities - Provide general administrative and operational support to the assigned business function. - Perform data entry, record updates, document preparation, and maintenance of trackers. - Process and validate requests, forms, supporting documents, and other administrative transactions. - Maintain accurate electronic records and ensure documentation is properly filed and readily retrievable. - Prepare regular operational reports, status updates, and tracking reports. - Monitor pending items and follow up with relevant stakeholders to ensure timely completion. - Coordinate with internal teams, vendors, suppliers, and other external parties where required. - Support invoice, purchase order, timesheet, contract, or other administrative processes, depending on the assigned function. - Perform data quality checks and identify missing or incorrect information for correction. - Support onboarding and offboarding administration where applicable. - Respond to routine stakeholder queries and escalate complex matters to the appropriate team. - Handle confidential business and employee information appropriately. - Follow established SOPs, work instructions, compliance requirements, and internal policies. - Identify opportunities to improve administrative processes and operational efficiency. - Support ad hoc administrative tasks and projects as assigned. Requirements Education - Diploma or Bachelor's degree in Business Administration, Management, Human Resources, Finance, or a related discipline. Relevant experience may be considered in place of formal qualifications. Experience - Approximately 1 to 3 years of experience in administration, shared services, operations, or BPO environments. - Experience working in a multinational or corporate environment is an advantage. - Experience supporting high-volume administrative transactions is preferred. - Proficient in English, (Japanese and Mandarin is added advantages) Skills & Competencies - Strong attention to detail and accuracy. - Good organizational and time-management skills. - Ability to manage multiple requests and meet deadlines. - Good written and verbal communication skills. - Comfortable working with multiple internal and external stakeholders. - Proficient in Microsoft Excel, Word, Outlook, and Teams. - Experience using enterprise systems such as SAP, Workday, ServiceNow, or SAP Fieldglass would be an advantage, depending on the function. - Able to work independently while following established processes and SOPs. - Strong sense of confidentiality and professionalism.