Sales Administrator

Job Responsibilities: - Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly - Receive, process, and confirm customer orders accurately - Coordinate delivery schedules with the operations team and drivers - Keep customers updated on their order status throughout the process - Prepare basic quotations and invoices based on the company's price list - Maintain organised records of orders, deliveries, and customer communications - Resolve customer complaints or issues calmly and efficiently - Assist with general administrative tasks related to orders and deliveries - Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met - Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment - Provide day-to-day support to the sales team and coordinate with logistics on delivery operations - Work closely with internal departments to keep operations seamless - Keep inventory records accurate and up to date - Maintain clean, reliable records and databases Note: This role does NOT require outbound sales or cold calling. The focus is on serving new & existing customers and managing their orders end-to-end. Requirements: - Malaysian citizen - Proficient in Bahasa Malaysia (spoken & written); Mandarin or other language is an advantage - Minimum SPM/STPM/Diploma in any relevant field - Strong organizational skills with the ability to manage multiple tasks concurrently - Excellent written and verbal communication skills - Proficiency in spreadsheets, email correspondence, and Google Drive - A collaborative team player with a professional and positive disposition - Prior experience in a similar administrative or sales support role is advantageous - Customer-focused, with the ability to work independently and good service attitude