Outlet Manager
Job Summary
Monitor sales performance, ensure food quality, and achieve sales targets to increase outlet profit. Handle daily outlet operations, manage staff, and control expenses within budget. Ensure the outlet follows health and safety regulations while maintaining good customer service.
Responsibilities
- Monitor sales performance and achieve targets
- Manage daily outlet operations and control expenses
- Lead, train, and supervise staff
- Ensure food quality, customer service, and safety regulations
Required Skills
- 2-3 years experience in QSR, Counter Service, or cafe management
- Strong leadership and team supervision
- Inventory control and operations management
- Proficiency in Bahasa Malaysia and English
Job Details
Monitor sales performance and achieve sales targets to increase outlet profit. Ensure good food quality and customer service. Handle cash and online payments, check daily sales and ensure accurate records. Monitor staff attendance, leave, attitude and work performance. Interview, hire, train, schedule and manage staff. Manage daily outlet operations and control expenses within budget. Understand customers’ needs and handle complaints properly. Purchase stock and supplies when needed. Ensure the outlet follows health and safety regulations. Prepare sales and staff performance reports for management. Lead, motivate and guide the team to achieve company goals. Set targets, KPIs, work schedules and outlet procedures. Maintain good communication and teamwork among staff.
Requirements:
- Malaysian or Permanent Resident (PR).
- Possess min SPM, Diploma, Degree in any field.
- Have at least 2-3 years of working experience managing QSR, Counter Service or cafe.
- Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
- Required language(s): Bahasa Malaysia and English.