Sales Support

Role purpose As the backbone of our sales process, you keep the team moving by managing orders, vendor communications, and customer follow-ups. You make sure orders are accurate, stock updates are timely, and the sales team has clean data to work from. This role sits at the centre of order flow, inventory updates, and customer satisfaction. Your Growth & Impact - Build practical expertise in F&B order lifecycle and vendor coordination to strengthen your operational credibility in the industry. - Expand your network across sales, warehouse, and logistics teams to open pathways into account management or operations leadership. - Gain hands-on skill with CRM and order systems, improving your data-driven decision making and reporting abilities. - Develop problem-solving habits in a supportive team where steady improvement is valued over flashy promises. Responsibilities Sales Operations - Process incoming sales orders accurately and enter them into the CRM or order system within agreed SLAs. - Coordinate pricing confirmations, promotions, and order adjustments with sales reps and finance. - Maintain clean customer and product records to reduce order errors and speed up fulfilment. - Assist with invoicing and basic reconciliation to ensure orders convert to correct billing. Order & Logistics Coordination - Schedule and track deliveries with warehouse and transport partners to meet customer windows. - Monitor stock levels and flag replenishment needs to procurement and warehouse teams. - Handle urgent order changes and communicate realistic ETAs to customers and sales reps. - Support returns and short-pick processes, documenting root causes for continual improvement. Reporting & Client Support - Prepare weekly sales and order reports for the sales manager to highlight trends and exceptions. - Respond to customer inquiries about order status, delivery, and product availability with clear, timely updates. - Work with sales to prepare simple proposals, delivery notes, and order summaries for key accounts. - Collect customer feedback and raise actionable issues to improve service delivery. Requirements Qualifications & Experience - Minimum 1-3 years of experience in sales support, sales operations, or order management, preferably in F&B. - Diploma or degree in business, logistics, hospitality, or a related field is preferred. - Proven experience coordinating between sales, warehouse, and finance teams in a fast-paced environment. - Demonstrated track record of reducing order errors or improving fulfilment timelines is a plus. Hard Skills & Knowledge - Proficient with CRM or order management systems and comfortable learning new ERPs. - Strong MS Excel skills - Familiarity with basic invoicing, order-to-cash flow, and inventory terminology. - Ability to prepare concise operational reports and track KPIs. Soft Skills & Qualities - Clear communicator who keeps customers and internal teams informed and calm under pressure. - High attention to detail to prevent order mistakes and billing issues. - Good prioritisation and time management to handle multiple orders and urgent requests. - Collaborative attitude, willing to support sales and operations to meet shared goals.