Outlet Supervisor
Job Summary
Responsible for overseeing day-to-day outlet operations, ensuring excellent customer service, proper stock management, and product presentation. The role requires supervising outlet staff while actively supporting daily sales, order fulfilment, and general outlet activities. The position is based in Malaysia for an established Indonesian bakery brand.
Responsibilities
- Oversee day-to-day outlet operations
- Ensure excellent customer service and product presentation
- Manage stock levels and order fulfilment
- Supervise and support outlet staff
Required Skills
- 2-3 years retail or F&B experience
- Supervisory experience preferred
- Good communication skills
- Basic computer and POS system skills
Job Details
Responsible for overseeing the day-to-day outlet operations, ensuring smooth outlet operations, excellent customer service, proper stock management and product presentation. The role requires a hands-on individual who can supervise outlet staff while actively supporting daily sales, order fulfilment and general outlet activities.
Requirements:
- Minimum 2–3 years of experience in retail, F&B, bakery or café operations.
- Previous experience in a supervisory or team-leading role will be an advantage.
- Good communication and customer service skills.
- Responsible, organised and able to work independently with minimal supervision.
- Hands-on attitude and willing to assist with daily outlet operations when required.
- Basic computer skills and familiarity with POS systems.
- Willing to work on weekends and public holidays, based on outlet schedule.