F&B Supervisor

Oversee daily outlet operations, including opening, closing, and compliance with company SOPs. Supervise staff, manage duty rosters, monitor attendance, and provide training. Ensure excellent customer service and handle customer complaints professionally. Monitor sales performance, promote upselling, and support sales target achievement. Manage stock inventory, minimise wastage, and ensure accurate cash handling and POS transactions. Maintain cleanliness, hygiene, food safety, and outlet service standards. Prepare operational reports and report issues to management. Perform other duties as assigned by management. Requirements: - Minimum SPM or equivalent qualification. - Minimum 2 years of working experience in F&B, retail, or hospitality. - At least 1 year of supervisory or team leadership experience is preferred. - Strong leadership, communication, and problem-solving skills. - Good knowledge of outlet operations, customer service, stock control, and cash handling. - Able to monitor staff performance and ensure compliance with company SOPs. - Customer-oriented with the ability to handle complaints professionally. - Willing to work shifts, weekends, and public holidays. - Responsible, proactive, and able to work in a fast-paced environment. - Able to achieve sales targets and maintain outlet service standards.