Retail Staff

Your Growth & Impact - Build practical retail experience by working across sales, cash handling, and stock control to strengthen your retail resume. - Improve customer service skills through daily face-to-face support and handling real product questions. - Expand technical familiarity with point of sale systems and basic inventory tools used in Malaysian stores. - Gain responsibility and visibility on the shop floor that can lead to supervisory tasks and more shifts. - Connect with a close-knit team that supports learning and hands-on development. Responsibilities Customer Experience - Greet customers, understand their needs, and guide them to suitable products with clear, friendly explanations. - Answer product questions and demonstrate basic device functions to help customers make confident choices. - Manage customer queues and returns calmly to maintain a positive in-store experience. - Follow up on customer requests and coordinate with teammates for special orders or repairs. Store Operations - Operate the point of sale system accurately for sales, refunds, and promotions, and balance the till at shift end. - Receive deliveries, check stock against invoices, and update inventory records to keep stock data reliable. - Maintain store cleanliness and product displays so the shop looks accessible and organised every day. - Perform routine stock counts and notify management of low inventory or discrepancies. Sales & Merchandising - Set up promotional displays and price labels to highlight offers and new items effectively. - Support upselling and add-on sales by suggesting compatible accessories and warranty options. - Record daily sales observations and customer feedback to help the team refine product selection. - Assist in simple visual merchandising tasks to keep the floor attractive for walk-in customers. Requirements Qualifications & Experience - Minimum of 2 years working in retail, customer service, or a related role, preferably in consumer electronics or trading environments. - Secondary school certificate or equivalent; any retail training or short courses are a plus. - Available to work retail hours including weekends and public holidays as scheduled. - Previous experience handling cash and reconciling daily sales is preferred. Hard Skills & Knowledge - Familiarity with point of sale systems and basic inventory tools used in stores. - Practical knowledge of stock receiving, shelf replenishment, and simple stock counting methods. - Basic numeracy for cash handling, making change, and simple sales reporting. - Comfortable using a smartphone and common apps for communication and quick product checks. Soft Skills & Qualities - Strong communication and friendly customer service manner, with patience for varied customer needs. - Reliable time management and the ability to keep the shop organised under busy periods. - Positive team attitude and willingness to learn product details and store procedures. - Attention to detail when processing transactions and maintaining accurate stock records.