Tea Barista

Responsibilities Service & Beverage Prep - Prepare tea drinks and simple beverages to recipe standards, maintaining consistent taste and portion sizes. - Operate basic equipment such as kettles, tea brewers, milk frothers, and manual tools safely and cleanly. - Manage order flow during peak periods, prioritising speed without sacrificing quality. - Label and handle takeaway cups and lids correctly for hygiene and customer clarity. Store Operations - Use the point-of-sale system to take orders, process cash or card payments, and issue receipts accurately. - Perform opening and closing duties like cash reconciliation, restocking, and basic cleaning tasks. - Carry out simple inventory checks and notify the supervisor when items run low. - Follow standard operating procedures for temperature control and ingredient storage. Customer Experience - Greet customers politely, take clear orders, and check customer satisfaction before they leave. - Handle basic customer questions and small complaints calmly, escalating when needed. - Keep service areas tidy and presentable to support a pleasant in-store atmosphere. - Support small local promotions or seasonal menu trials by following promotional instructions. Requirements Qualifications & Experience - Minimum 0 years experience, open to fresh graduates and candidates starting in food service roles. - Secondary education completed or equivalent; any short course in food handling is a plus but not required. - Available to work retail shifts including weekends and evenings as scheduled. Hard Skills & Knowledge - Basic cash handling and familiarity with POS systems, with accurate till reconciliation skills. - Knowledge of simple beverage recipes and an ability to follow written standard recipes precisely. - Awareness of food safety and personal hygiene practices for on-ground food and beverage service. - Ability to perform light lifting, routine cleaning, and simple stock rotations. Soft Skills & Qualities - Friendly, patient communication style with customers and teammates. - Willingness to learn, accept coaching, and follow standard processes consistently. - Reliable punctuality and the ability to maintain focus during busy shifts. - Team-minded attitude and respect for a close-knit retail crew.