J-1 Rooms Division
Job Summary
This J-1 Rooms Division training program at the Hilton Washington DC National Mall Hotel offers a structured learning experience across hotel operations, guest services, and leadership development. Trainees will gain hands-on experience in property management systems, front office workflows, and departmental coordination over a 12-month period. Candidates must possess a relevant hospitality degree or significant experience in the luxury hotel industry.
Responsibilities
- Learn property management systems and reservation processing
- Handle check-in/check-out workflows and guest communications
- Coordinate VIP guests, room status, and service recovery
- Engage in shift leadership and operational reporting
Required Skills
- Hospitality degree (min 2-year full-time course) OR 5 years luxury hotel experience
- Strong communication and guest service skills
- Ability to work in transient hotel operations
Job Details
Training Plan:
Orientation (0,5 month): You will learn hotel property management system functionality, guest profile management, reservation processing, room assignment procedures, check-in and check-out workflows, guest communication standards, service recovery techniques, and Hilton guest recognition practices. Additional emphasis will be placed on understanding transient occupancy trends, forecast impacts, and guest satisfaction measurement tools. You will also learn how operational departments coordinate to meet guest requests and maintain service consistency during periods of high occupancy.
Introduction to Rooms Division and Transient Hotel Operations (2 months): You will learn hotel property management system functionality, guest profile management, reservation processing, room assignment procedures, check-in and check-out workflows, guest communication standards, service recovery techniques, and Hilton guest recognition practices. Additional emphasis will be placed on understanding transient occupancy trends, forecast impacts, and guest satisfaction measurement tools. You will also learn how operational departments coordinate to meet guest requests and maintain service consistency during periods of high occupancy.
Rooms Operations Skills Acquisition (5,5 months): You will learn advanced guest registration procedures, guest inquiry management, service recovery methods, VIP guest coordination, communication techniques, room status management, guest request tracking, and operational follow-up procedures. During Engineering Coordinator exposure, you will learn maintenance request workflows, preventive maintenance coordination, work order tracking, and communication processes between engineering and front office teams. Additional focus will be placed on analyzing guest feedback trends, identifying service improvement opportunities, and understanding quality assurance practices.
Advanced Rooms Operations and Leadership Development (4 months): You will learn forecasting awareness, labor planning concepts, shift leadership techniques, service quality monitoring, guest satisfaction analysis, leadership communication, coaching methods, operational reporting, service recovery escalation procedures, and departmental coordination strategies. Additional emphasis will be placed on understanding guest satisfaction metrics, review management practices, loyalty program performance indicators, and continuous improvement initiatives designed to enhance the overall guest experience.
Requirements:
You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education Recent relevant work experience in the (ultra) luxury hotel industry. OR You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry