Rooms Division Intern

Training plan: Orientation (0.5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Front Desk Agent (6 months): You will learn the front desk computer system; check-in and check-out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell-out controls; room key controls; room up-selling techniques; resolve guest concerns. Rooms Controller (2.5 months): You will learn to oversee the front desk agents; learn to handle blocking all reservation for the next day’s up to 21 days; Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Club Concierge (2 months): You will learn to oversee Club Concierge Operations by learning the setup of 5 food presentations during the day; also honoring special guest request when it comes to food allergies. Making reservation and recommending restaurant and local attractions. You will be dealing with most highly profile guest in this exclusive service in club level that represents hotel with hotel. Housekeeping Inspector (1 month): You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini-bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support. Requirements: - You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education - Recent relevant work experience in the (ultra) luxury hotel industry