CS Assistant Manager
Job Summary
We are seeking a Customer Service Assistant Manager in the automotive industry to lead and manage the customer service team. The role involves handling complaints, monitoring team performance, and improving service quality. Candidates should have 3-5 years of customer service experience and strong leadership skills.
Responsibilities
- Lead and manage the customer service team
- Handle and resolve customer complaints
- Monitor team performance and improve service quality
- Compile reports and share insights with management
Required Skills
- 3-5 years customer service experience
- Automotive industry experience is an advantage
- Team leadership and people management
- Strong problem-solving and communication skills
Job Details
Key Responsibilities: Lead and manage the customer service team to ensure smooth daily operations and high service standards Handle and resolve customer complaints efficiently, ensuring customer satisfaction and retention Monitor team performance, provide guidance, and continuously improve service quality Identify common customer inquiries, feedback, and issues; compile reports and share insights with management for marketing and operational improvements Maintain clear and consistent communication between team members and other departments Ensure proper follow-up on customer cases and maintain good customer relationships Requirements: Minimum 3–5 years’ experience in customer service Experience in automotive industry is an added advantage Proven ability to lead a team and manage people effectively Strong problem-solving skills with the ability to work independently Good communication skills (internal team & customers) Able to handle high-pressure situations and difficult customers professionally Responsible, proactive, and result-oriented Basic reporting and data analysis skills