Customer Service Associate
Job Summary
Be the first point of contact for customers at the counter, on the phone, and on WhatsApp, logging devices and keeping customers updated. Full on-the-job training is provided with opportunities to work at the branch nearest to you. We are looking for a warm, patient, and well-organised individual who can handle retail hours, including weekends.
Responsibilities
- Receive customers and log their devices in clearly
- Answer phone and WhatsApp enquiries promptly
- Keep customers updated on their repair status
- Handle handover, payment and warranty records
- Coordinate between the customer and the repair bench
Required Skills
- Warm, patient and well-organised
- Good written Malay or English; Mandarin is a plus
- Comfortable with phone, WhatsApp and simple systems
- Customer service experience welcome but not required
- Able to work retail hours, including weekends
Job Details
Customer Service Associate About the role Be the first point of contact for customers — at the counter, on the phone and on WhatsApp. You'll log devices in, keep customers updated and make sure every job runs smoothly. What you'll do Receive customers and log their devices in clearly. Answer phone and WhatsApp enquiries promptly. Keep customers updated on their repair status. Handle handover, payment and warranty records. Coordinate between the customer and the repair bench. Requirements What we're looking for Warm, patient and well-organised. Good written Malay or English; Mandarin is a plus. Comfortable with phone, WhatsApp and simple systems. Customer service experience welcome but not required. Able to work retail hours, including weekends.