Sales Development Representative

Act as the primary point of contact for client inquiries and provide excellent customer service. Schedule and coordinate appointments between potential clients and the sales team. Identify potential leads and support overall sales development efforts. Maintain accurate and up-to-date client records in the system. Collaborate with cross-functional teams to ensure a customer-centric approach. Ensure high levels of client satisfaction and smooth operational support at all times. Requirements 2+ years of experience in sales support, customer service, merchant support, telemarketing, or account management. Experience serving as the first point of contact for clients, with strong communication and interpersonal skills to build rapport and maintain positive relationships with merchants and stakeholders. Confident in engaging with clients through various channels, including phone calls, messaging platforms, and email. Strong problem-solving skills and the ability to handle merchant inquiries and operational issues effectively. Comfortable working collaboratively with cross-functional teams to ensure excellent merchant experience and operational efficiency. Proficient in English. Experience in POS solutions, merchant services, payments, or working with SMEs is an added advantage. The ability to communicate in Mandarin is an added advantage to effectively support Mandarin-speaking merchants.