Change Management Specialist
Job Summary
The Change Management Specialist is responsible for reviewing and validating change requests, conducting impact and risk assessments, and governing release scheduling and production deployments. They ensure end-to-end testing, stakeholder sign-off, post-deployment stability, and maintain compliance audit trails. This role collaborates closely with Product, Technology, Risk, Compliance, and Operations teams to mitigate operational risks.
Responsibilities
- Review and validate Change Requests
- Govern release scheduling and production deployments
- Conduct impact and risk assessments
- Manage post-deployment stability and hypercare
- Maintain compliance audit trails and documentation
Required Skills
- Change Management (CR)
- Production deployments & hotfixes
- ITIL-based frameworks
- API integrations & SQL
- Incident & risk assessment
Job Details
Responsibilities:
1. Review, assess, and validate Change Requests (CRs) prior to development approval.
2. Conduct detailed impact analysis (technical, financial, operational, compliance).
3. Ensure proper UAT, regression testing, and stakeholder sign-off.
4. Govern release scheduling and production deployment and monitor post-deployment performance and stability.
5. Maintain complete audit trail and documentation for compliance purposes.
6. Conduct feasibility and risk assessment in collaboration with Product, Technology, Risk, Compliance, and Operations teams.
7. Define go-live readiness criteria and deployment checklist.
8. Ensure end-to-end testing (SIT, UAT, financial validation).
9. Manage hypercare period post-launch to ensure transaction stability.
10. Mitigate financial exposure and operational risks before go-live.
11. Classify and prioritize production issues (Critical/High/Medium/Low).
12. Lead hotfix approval process and expedited change governance when required.
13. Ensure rollback plans and emergency release documentation are in place.
14. Oversee Root Cause Analysis (RCA) and preventive action planning.
15. Monitor recurring defect trends and drive long-term remediation.
Requirements
Must Know Skills / Knowledge / Experience:
- Strong hands-on experience managing Change Requests (CR), new releases, and production hotfixes
- Proven track record of managing production deployments without service disruption
- Experience handling emergency changes and expedited release approvals
- Familiarity with API integrations and batch processing
- Strong understanding of production vs staging environments
- Experience managing Severity 1 / Critical incidents & ability to perform structured impact assessment (technical, operational, financial)
- Familiarity with ITIL-based frameworks (Incident, Problem, Change Management)
- Strong documentation discipline (change logs, release notes, audit trail)
- Knowledge of rollback planning and mitigation strategy
- High accountability and ownership mindset
Preferable Skill / Knowledge:
- Experience in cross-border remittance / money transfer platforms
- Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools
- Ability to read API documentation and understand payload structure
- SQL knowledge for basic transaction validation queries
- Experience working closely with DevOps teams